Terms and Conditions

Terms and Conditions for AA Wheel and Truck

These Terms of Use (“Terms”) were last updated on July 20th, 2025. Please review these Terms carefully as they serve as an enforceable contract and contain important information about your legal rights, remedies, and obligations.

AA Wheel and Truck (“AA Wheel and Truck,” “we,” or “us”) provides this website (the “Site”), and its functionality as well, as AA Wheel and Truck products, services, information, and communications (including phone calls and texts) subject to your agreement to these Terms.

By using the Site in any way, signing up for promotional mailings, texts, or emails, purchasing products, entering contests, and/or creating or signing into your account, you agree to be bound fully by these Terms, without change. Additional terms may also apply depending on your use of the Site and they will be detailed in other locations on this Site.

BY AGREEING TO THESE TERMS, YOU AND AA WHEEL AND TRUCK AGREE TO RESOLVE ALL DISPUTES BETWEEN THEM IN SMALL CLAIMS COURTS OR THROUGH BINDING INDIVIDUAL ARBITRATION ONLY, AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION AND TO HAVE CLAIMS DECIDED BY A JURY, AS SET FORTH IN THE DISPUTE RESOLUTION SECTION BELOW.

As explained in the Privacy section below, please note that our website causes communications about your browsing activities to be sent to third parties that provide services to us. By agreeing to the Terms, you expressly consent to these communications.

We recommend you print out a copy of these Terms for your records. They can be downloaded here. We each agree, upon request, to provide to each other a signed copy of these Terms.

Fitment Guarantee

WE GUARANTEE our products will fit your vehicle provided that, as you shop for and order the products on aawheelandtruck.com, you accurately select the features of your vehicle from the options presented, and the site does not display a notice saying the product will not fit the vehicle you selected. If, despite these conditions, a product does not fit, we will treat the product as defective under our return policy.

Privacy

Please read our Privacy Policy which is incorporated into these Terms and is a part of this contract. You agree with and consent to our Privacy Policy, including the information collection, transmittal, analysis, and usage practices it describes. Like most websites, our Site may cause information concerning you and your usage of and activities on the Site to be transmitted by your web browsing software to third parties including, but not limited to, advertising networks and content providers. By agreeing to the Terms, you consent fully to all such communications.

Mobile Terms

By opting into SMS communications from AA Wheel & Truck Supply, Inc, you agree to receive recurring text messages regarding account updates, order notifications, delivery notifications, and general support. Message frequency may vary based on the number of inbound messages you send to us. If you initiate contact, we may send up to 2 responses per inquiry. You may receive additional non-marketing messages confirming your opt-in, providing compliance updates, or other necessary service-related notices. Message and data rates may apply based on your mobile carrier’s plan. Your privacy is important to us. For assistance, text HELP to 816-221-9556, or contact our support team at Contact Us. Please review our Privacy Policy for more details on how your information is used. You can opt out at any time by texting STOP to 816-221-9556. You will receive a confirmation text, and no further messages will be sent unless you opt back in.

Please note that failure to implement these changes will result in messaging being blocked until compliance has been achieved. These links must be easily accessible on your website to meet the regulatory requirements.

If you have any questions or need guidance, our support team is here to assist you.

Signing Up and Opting-In to the Text Service

Enrollment in the Text Service requires you to provide your mobile phone number and to agree to these terms and conditions. By providing your mobile phone number, you hereby represent that you are over the age of 18. We reserve the right to stop offering the Text Service at any time with or without notice. We also reserve the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

By opting into the Text Service, you expressly:

• Consent to receive recurring informational marketing or promotional calls and/or text messages from us on the phone number provided in your opt-in, possibly using an automatic telephone dialing system or artificial intelligence;
• Acknowledge that you do not have to agree to receive communications as a condition of purchase;
• Confirm that you are the subscriber to the relevant phone number or are otherwise authorized to opt in;
• Consent to the use of an electronic record to document your opt-in; to update our records with your contact information, please call 1-855-419-3557.

Content You May Receive

Once you opt-in to the Text Service, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about the following, among other topics: sale promotions; event information; product launch announcements; cart reminders; back in stock alerts; price drop alerts; low inventory alerts.

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Text Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Text Service may not be available on all wireless carriers. We may add or remove any wireless carrier from the Text Service at any time without notice. We and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

Mandatory Informal Dispute Resolution

Before you or AA Wheel and Truck can seek to resolve a Dispute in arbitration or small claims court, this mandatory sixty (60) day informal process must be completed. To initiate this process, the claiming party must send to the other a short, written statement with their name, mailing address, and email address (a “Dispute Statement”) explaining their Dispute in sufficient detail for the other party to understand and investigate it, along with a proposal for resolving it, including any money being claimed and how that dollar amount was calculated.

Once a Dispute Statement is received by either you or AA Wheel and Truck, you and AA Wheel and Truck shall work in good faith to resolve the Dispute for a period of sixty (60) days. At the conclusion of the sixty (60) day period, if the Dispute has not been resolved, you and AA Wheel and Truck thereafter each have the right to resolve the Dispute either in small claims court or through arbitration in compliance with the requirements of this Arbitration Agreement as explained below. All applicable statutes of limitation shall be suspended during the sixty (60) day informal settlement process.

Arbitration Rules and Requirements

While there is no judge or jury in an arbitration, and certain rights of the parties may be more limited than in court, the arbitrator has the power to award the same individual relief as a court and must construe and apply the Terms in the same way a court would.

In addition, to the fullest extent permitted by law, the arbitrator shall have the sole authority to and shall address all claims or arguments by both you and AA Wheel and Truck concerning the formation, legality, and enforceability of this Arbitration Agreement and the Terms, the scope of this Arbitration Agreement, and the arbitrability of any claim or issue arising between us.

If any cause of action, defense, or claim for relief cannot for any reason be addressed in arbitration, you and AA Wheel and Truck agree that all court proceedings shall be stayed pending the final resolution in arbitration of all arbitrable causes of action, defenses, and claims for relief.

The results of all arbitrations shall be binding in any court proceedings relating to or arising out of the underlying Dispute.

An arbitration award in any Dispute between us shall be binding only on you and AA Wheel and Truck and shall have no preclusive effect in any other arbitration or proceeding involving different parties.

Any court of competent jurisdiction will have the authority to enforce all aspects of this Arbitration Agreement (including the requirement to complete the informal settlement process described above before filing any claim in arbitration or small claims court) and, if necessary, to enjoin the filing or prosecution of arbitrations and/or the assessment of fees or costs by the American Arbitration Association (“AAA”) or any other arbitral organization or arbitrator which may be involved.

As explained below, the arbitration process will differ depending on whether your claim is pursued individually or as part of a mass arbitration as defined below. In the case of a mass arbitration, the mass arbitration rules will exclusively control.

Non-Mass Arbitration Rules

Arbitrations shall be before a single neutral arbitrator. Arbitrations brought by consumers (“Consumer Disputes”) shall be governed by this Arbitration Agreement and the AAA’s Consumer Arbitration Rules. All other arbitrations shall be governed by this Arbitration Agreement and the AAA’s Commercial Arbitration Rules and Optional Appellate Rules. To the extent there is a conflict between this Arbitration Agreement and any applicable AAA rules, the provisions of this Arbitration Agreement shall control to the fullest extent permitted by law.

Unless otherwise agreed by AA Wheel and Truck and you, all Consumer Disputes addressed in arbitration must be resolved exclusively through a binding, non-appearance-based arbitration based solely on the written submissions of the parties, including sworn statements, and will not involve personal appearances by the parties, witnesses, or counsel unless you and AA Wheel and Truck so agree. Judgment on an arbitrator’s award may be entered in any court that has jurisdiction to do so.

If the AAA is, for any reason, unavailable, unable, or unwilling to handle an arbitration assigned to it under this Arbitration Agreement, and you and AA Wheel and Truck cannot agree on an alternative arbitrator, you or AA Wheel and Truck may petition a court of competent jurisdiction to appoint an organization or individual to conduct the arbitration consistent with the requirements of this Arbitration Agreement.

To begin a consumer arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the AAA; please follow these directions on the AAA’s website. The instructions for non-consumer cases are also available at the AAA’s website.

Mass Arbitration Rules

If twenty-five (25) or more claimants file or indicate collectively or through counsel an intention to file demands for arbitration against AA Wheel and Truck raising a substantially similar Dispute, and counsel for the claimants are the same or coordinated across such Disputes (a “Mass Arbitration”), these special rules apply.

Claimants that are part of a Mass Arbitration (each a “Mass Arbitration claimant”) must first complete the sixty (60) day informal settlement process (described above) before proceeding to arbitration. The Mass Arbitration claimants and AA Wheel and Truck agree to the submission of a single Dispute Statement for all Mass Arbitration claimants submitted through counsel for the Mass Arbitration claimants, provided that the statement identifies each Mass Arbitration claimant by name, mailing address, and email address.

If the informal settlement process is unsuccessful, counsel for Mass Arbitration claimants and AA Wheel and Truck shall each select three (3) Mass Arbitration claimants to proceed to arbitration (each a “bellwether arbitration”), each with a different arbitrator, followed by a mandatory mediation involving all Mass Arbitration claimants. All statutes of limitation shall be suspended for all Mass Arbitration claimants for the duration of the informal settlement process, the bellwether arbitrations, and mediation.

The six (6) bellwether arbitrations shall be conducted before the AAA in accordance with the Non-Mass Arbitration Rules set forth above. If any demands for arbitration have been filed by Mass Arbitration claimants other than those selected for the six (6) bellwether arbitrations (the “non-bellwether arbitrations”), such non-bellwether arbitrations shall promptly be dismissed without prejudice and without fees or costs to AA Wheel and Truck before the bellwether arbitrations may proceed.

All bellwether arbitrations shall require a reasoned decision from the arbitrator and be completed within one hundred twenty (120) days after commencement unless otherwise ordered by the arbitrator or agreed to by the parties. Upon the resolution of all six (6) bellwether arbitrations, counsel for the Mass Arbitration claimants and AA Wheel and Truck shall participate promptly and in good faith in non-binding confidential mediation for a period of not less than sixty (60) days in a good faith effort to resolve all Disputes of the Mass Arbitration claimants under Mediation Procedures of the AAA or such other mediation rules as to which counsel the Mass Arbitration claimants and AA Wheel and Truck may agree.

If the bellwether arbitrations and the mandatory mediation are unsuccessful in resolving all the Disputes of all Mass Arbitration claimants, those Mass Arbitration claimants whose claims have not been resolved must pursue their individual claims with FairClaims, Inc. (“FairClaims”) through a document-only arbitration under their Small Claims Rules and Procedure only which is described here.

If for any reason FairClaims is unable or unwilling to hear any arbitrations brought by Mass Arbitration claimants under this paragraph, then and only then those arbitrations shall be resolved before the AAA under its 2024 Mass Arbitration Supplemental Rules and the AAA’s Consumer Mass Arbitration and Mediation Fee Schedule with the appointment of a process arbitrator. These arbitrations shall be resolved exclusively through a binding, non-appearance-based arbitration based solely on the written submissions of the parties, including sworn statements, and will not involve personal appearances by the parties, witnesses, or counsel unless you and AA Wheel and Truck so agree.

If these Mass Arbitration Rules are determined to be unenforceable for any reason in a decision of any arbitrator or court as to which further review is foreclosed and all motions, appeals, and petitions for review have been resolved fully (a “Final Determination”), then you and AA Wheel and Truck agree that all unresolved Disputes between Mass Arbitration claimants and AA Wheel and Truck must be filed in court only (including on a class action basis if the Dispute qualifies), and shall not be filed in, pursued further, or resolved through arbitration or otherwise be subject to any contractual obligation to arbitrate. You and AA Wheel and Truck agree that any such court action must be filed in the state or federal courts in Chester County, Pennsylvania, which shall have exclusive jurisdiction to hear and resolve such actions.

To the extent that any arbitrations filed by or on behalf of Mass Arbitration claimants are still pending after a Final Determination, those claimants shall immediately dismiss such arbitrations without prejudice. A finding that these Mass Arbitration Rules are unenforceable for any reason, including any Final Determination, shall have no effect on the validity or enforceability of any other provisions of these Terms including this Arbitration Agreement.

Fees and Costs

You and AA Wheel and Truck will each bear its own arbitration costs, arbitral fees, and attorneys’ fees; however, either party may seek to recover fees and costs to the extent permitted by applicable law. If an arbitrator determines that a claim has been brought in bad faith or for an improper purpose, or that the demand was frivolous, the arbitrator may award costs, arbitration fees, and attorneys’ fees to the party defending against the claim.

Modification of Terms

You may reject changes to this Agreement within 30 days of the date such change became effective, as indicated by the “last updated” language above. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and AA Wheel and Truck in accordance with the Terms as of the date you last accepted them.

Improperly Commenced Arbitration

If either party believes that the other has initiated an arbitration in violation of this Arbitration Agreement, if such an arbitration is threatened, or if either party has reason to believe an improperly commenced arbitration is imminent, the party against whom the arbitration has been or will be initiated may seek an order from a court of competent jurisdiction enjoining the arbitration from being filed or continued, and awarding its fees and costs, including reasonable attorneys’ fees, incurred in connection with seeking